What our SLAs cover
- Availability — monthly uptime targets per service, from 99.5% to 99.9% depending on design.
- Response time — how quickly our NOC acknowledges and starts working on a fault.
- Restoration time (MTTR) — target time to restore service.
- Latency & packet loss — for leased lines and Business Connect links.
Proactive, not reactive
Our network operations centre monitors your circuits around the clock. Many faults are detected and ticketed before your team notices anything.
Escalation matrix
Every enterprise customer receives a named escalation path — from the NOC to service managers and leadership — with clear time thresholds.
Service credits
If we miss a commitment, service credits are applied to your invoice as defined in your contract. Monthly reports show exactly how we performed.
