SLA Needs by Industry
Retail, finance, healthcare and education have different uptime needs. Here is how to choose the right SLA.
Every business needs reliable connectivity, but the consequences of downtime vary by industry. Matching SLAs to real business impact avoids paying for more than you need — or less than you should.
Retail
Billing, payment terminals, inventory and online orders depend on connectivity. Stores benefit from backup links and fast restoration, especially during festive seasons and weekends.
Financial services
Trading, payments and customer services require very high availability, low latency and strong security. Diverse links and stringent restoration commitments are standard.
Healthcare
Hospitals and clinics rely on connectivity for patient records, imaging, telemedicine and billing. Availability and security are critical, with redundancy at important facilities.
Education
Institutions need reliability during exams, results days and admissions. Hostels and campuses also need consistent service for students.
Manufacturing and logistics
Plants and warehouses depend on connectivity for ERP, dispatch and machine data. Downtime can stop production and shipments.
Professional services
Law firms, consultancies and agencies depend on cloud tools and video calls. Good business broadband with backup may be enough for smaller teams; larger firms need stronger SLAs.
Hospitality
Hotels need reliable guest Wi-Fi, booking systems and payments around the clock.
Matching SLA to impact
Estimate the cost of an hour of downtime, then choose availability, restoration and redundancy that balance cost and risk.
The bottom line
Choose SLAs based on your industry's real requirements. UbiFi offers SLA tiers designed for different business needs.
Learn more about Business SLA & Assurance from UbiFi, or talk to our team.
Clear service-level agreements: uptime targets, response and restoration times, proactive monitoring and service credits.
