Grievance Redressal

Level 1 — Customer care

Write to [email protected] (homes), [email protected] (business) or [email protected] (education). You will receive a ticket number. Most issues are resolved within 72 hours.

Level 2 — Nodal officer

If you are not satisfied with the resolution, escalate with your ticket number to our Nodal Officer at [email protected] with the subject "Escalation — Nodal Officer". We respond within 7 working days.

Level 3 — Appellate authority

If your grievance remains unresolved, you may appeal to the Appellate Authority at UbiFi Connect Private Limited, 2nd Floor, Minarch Tower, Plot No-4, Sector-44, Gurugram, Haryana 122003, within 30 days of the nodal officer's response.

Information to include

• Your name, account ID and registered mobile number
• Ticket number and a short description of the issue
• Any screenshots or documents that help us investigate