Privacy Policy

This Privacy Policy explains how UbiFi Connect Private Limited ("UbiFi", "we", "us") collects, uses, shares and protects personal and non-personal information collected through our websites. By using this website you accept the practices described here. If you do not agree, please do not use the website.

1. Information we collect

• Information you give us — when you register, enquire, book a connection or subscribe, we may ask for your name, email address, mobile number, age, address and PIN code, company or institution name, payment card details and other profile information, along with any message you send us.
• Service information — for customers: account details, installation address, plan, billing and payment records and support requests.
• Automatically collected information — our web servers log limited connection data such as your IP address, browser, device type and the pages you visit. We use it to deliver pages, measure traffic and understand the general locations of our visitors.

We use this information to provide, maintain and improve our services, respond to your requests and keep you informed.

2. Cookies and analytics

We use cookies to run the website, to assign each visitor a random identifier and to understand visitors' interests. We also measure visits with our own analytics and may use tools such as Google Analytics, Google Tag Manager and advertising pixels (for example Meta). Advertisers and partners shown on our website may set their own cookies, which we do not control. See our Cookie Policy for details and choices.

3. Links to other websites

This policy applies only to this website. We are not responsible for the privacy practices of external websites we link to; please read their policies.

4. How information is shared

• Legal requirements — we may disclose information without prior consent where required by law, a court order or a government authority, including to verify identity or to prevent, detect or investigate offences.
• Group companies and service providers — information may be shared within our group companies and with service providers who process it on our behalf (for example hosting, payments, OTT activation and installation), under our instructions and appropriate confidentiality obligations.

We do not sell your personal information.

5. Information security

We protect information with safeguards such as encryption, firewalls, password-protected servers and restricted access to authorised personnel. No system is completely secure and transmission over the internet cannot be guaranteed, but we work to protect your information and review our safeguards regularly.

6. Your choices

You can ask to access or correct your information, or unsubscribe from marketing messages at any time, by writing to [email protected].

7. Changes to this policy

We may update this policy from time to time. Please review this page periodically; changes take effect when posted.

8. Grievance redressal

If you have any complaint or concern about how your information is handled, please write to our Grievance Officer:

Mr. Neeraj Kumar, Grievance Officer
UbiFi Connect Private Limited
2nd Floor, Minarch Tower, Plot No-4, Sector-44, Gurugram, Haryana 122003
Email: [email protected]