Rewards FAQ: Common Questions Answered

UbiFi Rewards is designed to be simple, but customers often have similar questions. Here are clear answers to the most common ones.

Can rewards be converted to cash?

No. Rewards are credited as plan benefits — extra days of validity, speed upgrades for a period or discounts on renewal. They cannot be withdrawn as cash or transferred to another account.

Do rewards expire?

Some benefits have validity periods, especially promotional perks and partner offers. Your account shows the validity of each reward.

Can I refer someone in another city?

Yes, as long as UbiFi is available at their address. Ask them to share their address and PIN code when booking so our team can check availability.

What if my friend forgets to mention my number?

Contact support soon after their installation with your account ID and their details. We will try to link the referral, but mentioning your number at booking is the most reliable way.

When does a referral count?

A referral is confirmed once the new connection is installed, active and paid. Cancelled or unpaid connections do not qualify.

Is there a limit on referrals?

There is no fixed limit; each successful referral earns a reward according to current terms.

Can business customers earn rewards?

UbiFi Rewards is designed for home customers. Business and education customers should speak to their account manager about partnership benefits.

Where can I read the full terms?

Current terms are available from our team at [email protected] and may be updated from time to time.

The bottom line

Rewards are simple: refer friends, renew on time and enjoy the benefits. If you have any other questions, our support team is happy to help.

Learn more about UbiFi Rewards from UbiFi, or talk to our team.