Reconnecting After Moving Back to Your Hometown

Life moves in circles. People relocate for a job, return home to be closer to family, or move back to a city they lived in years ago. If you had UbiFi at your previous address, getting back online can be quick and easy.

Same home, same line

If you are returning to the same house or flat where you had UbiFi before, the fiber line is probably still in place. Share your old account details and we can often reactivate within a day or two.

Same city, new address

If you are moving into a new home in a city where you had UbiFi, we check fiber availability at the new address. Many apartment buildings already have our network on each floor, making installation quick.

Your household may have changed

The plan that suited a bachelor flat may not suit a family home with parents and children. Think about:

• How many people will be online in the evening
• Whether anyone works or studies from home
• Whether elders want live TV channels
• How many OTT apps you currently pay for

Choose the right plan

A larger household may be best served by Purple+ at 100 Mbps or Purple MAX with live TV and a landline. Our team can help you compare.

Returning-customer benefits

Mention that you were a UbiFi customer before. The "Good to be back" offer can save you two months on Purple+.

Plan the router location

In a new home, decide where the router will sit before the installation visit — central, raised and near a power socket.

The bottom line

Whether it is your old home or a new address in a familiar city, reconnecting with UbiFi is simple. Share your details, choose a plan that fits your household today and we will take care of the rest.

Learn more about Reconnect with UbiFi from UbiFi, or talk to our team.