Your Reconnection Checklist
A short checklist to make your return to UbiFi smooth — from documents to router placement.
Coming back to UbiFi is quick, and a little preparation makes it even quicker. Use this checklist before and after your reconnection.
Before you contact us
- Old account details: your previous account ID or registered mobile number.
- Current address and PIN code: especially if you have moved.
- ID proof: required for verification as per regulations.
- Preferred contact number: so our team can call you back quickly.
Decide what you need
- How many people and devices will use the connection?
- Does anyone work or study from home?
- Do you want OTT apps, live TV or a landline?
- Which duration suits you — 3, 6, 9 or 12 months?
Ask about offers
Returning customers can save two months on Purple+. Mention it when you book.
Prepare your home
- Find the fiber termination box if your line is still in place.
- Choose a central, raised spot for the router near a power socket.
- If a new cable run is needed, check with your building or society about permissions.
On reconnection day
- Check that the router is placed where you want it.
- Ask the engineer to run speed tests on a wired connection and on Wi-Fi.
- Set a strong Wi-Fi password.
After reconnection
- Activate OTT apps using your registered mobile number.
- Connect your smart TV with a cable if possible.
- Save support contacts and your account ID.
The bottom line
With your details ready and a router location chosen, reconnection takes very little time. This checklist helps you get back online smoothly and start enjoying your plan from day one.
Learn more about Reconnect with UbiFi from UbiFi, or talk to our team.
Interested in Reconnect with UbiFi?
Coming back to UbiFi? Reactivate your old connection quickly, keep your details and save 2 months on Purple+.
