Coming Back to UbiFi? Here's How Fast Reconnection Works

If you used UbiFi before and want to come back, reconnecting is usually much quicker than a brand-new installation. The reason is simple: the most time-consuming part of a fiber connection — bringing fiber to your home — has often already been done.

Your fiber may still be in place

When a connection is disconnected, the fiber drop to your home usually stays where it is. If the line is intact, we only need to reactivate your port on the network and set up a router. No digging, no new cable runs and no long wait.

Step 1: Tell us you are returning

Fill in the interest or reconnect form and mention that you were a UbiFi customer. Share your old account ID or the mobile number registered with your previous connection. This lets us find your line details and history quickly.

Step 2: Line check and plan confirmation

Our team checks the status of your fiber line and confirms which plans are available at your address. We will also tell you about the "Good to be back" offer — returning customers can save two months on Purple+.

Step 3: Choose your plan and pay

Pick your speed, plan type and duration. Longer durations lower the monthly equivalent price.

Step 4: Reactivation

We reactivate your port and configure your router. If your line is intact, this can happen the same or next working day. If the line needs repair, an engineer visits to fix it first.

What if you returned your router?

That is fine. A router is provided as part of your new plan and configured during reactivation.

What if you moved?

Share your new address and we check fiber availability there. If we can serve it, we install a fresh connection and still apply returning-customer benefits where applicable.

The bottom line

Reconnection is designed to be quick and simple. Reach out with your old details, choose a plan and we will have you back online — often within a day.

Learn more about Reconnect with UbiFi from UbiFi, or talk to our team.