Handling Unblock Requests from Teachers
Sometimes useful sites get blocked. Here is how to manage unblock requests quickly.
Every filtering system occasionally blocks something useful: a history site discussing wars, a biology resource with anatomical content or a new educational tool not yet categorised. When teachers find a resource blocked minutes before a lesson, frustration follows.
Why over-blocking happens
Filters rely on categories, and some legitimate sites fall into broad categories or are miscategorised. New sites may be uncategorised and blocked by cautious policies.
Create a simple request process
Provide a short form or email address where teachers can request access, including the site address, reason and urgency.
Respond quickly
Set a target response time — ideally within the same school day — and allow urgent requests to be handled faster.
Use allow-lists
Approved sites can be added to an allow-list for specific groups, such as staff or a particular class, rather than unblocking for everyone.
Delegate where appropriate
Senior teachers or department heads can be given limited authority to approve sites for their subjects.
Report miscategorisation
Notify the filtering provider about incorrectly categorised sites so the fix benefits everyone.
Review regularly
Look at patterns in requests. Frequent requests for similar sites may indicate that policies need adjustment.
Keep records
Log requests and decisions for accountability.
The bottom line
A fast, simple unblock process keeps filtering effective without disrupting teaching. UbiFi Cloud DNS makes allow-lists and policy changes easy.
Learn more about Cloud DNS for Campuses from UbiFi, or talk to our team.
Protective DNS that keeps students and staff away from phishing, malware and inappropriate websites on every campus device.
